Last Updated 02/24/2026
Terms & Conditionsy
TERMS AND CONDITIONS
Effective Date: February 24, 2026
Last Updated: February 24, 2026
1. AGREEMENT TO TERMS
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and WebridgeYYC Inc., operating as WebridgeAI ("we," "us," "our," or "WebridgeAI"), governing your access to and use of our website (webridgeai.com) and services.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our website or services.
Contact Information:
Email: info@webridgeai.com
Phone: (587) 226-4046
Location: Calgary, Alberta, Canada
2. SERVICES PROVIDED
WebridgeAI provides AI infrastructure services including but not limited to:
AI operations infrastructure (voice agents, chatbots, multi-agent systems)
Workflow orchestration and automation
Integration architecture and data pipelines
Custom AI application development
System modernization and legacy integration
Infrastructure consulting and strategy
Services are provided on a project basis or through ongoing retainer agreements as specified in individual service agreements or proposals.
3. SERVICE AGREEMENTS AND PROPOSALS
3.1 Proposal Acceptance
Services begin only after:
You receive a written proposal or statement of work
You accept the proposal in writing (email confirmation acceptable)
You pay the required deposit (typically 50% of project value)
3.2 Scope of Work
Each project has a defined scope outlined in the proposal. Any work outside this scope ("scope creep") will be quoted separately and requires your written approval before proceeding.
3.3 Timeline Estimates
Project timelines are estimates, not guarantees. Delays may occur due to:
Client delays in providing information, access, or feedback
Technical challenges or third-party service issues
Scope changes or additional requests
We will communicate promptly if timelines need adjustment.
3.4 Client Responsibilities
You agree to:
Provide timely access to necessary systems, data, and personnel
Respond to requests for information within 5 business days
Review and approve deliverables within agreed timeframes
Maintain active communication throughout the project
4. PAYMENT TERMS
4.1 Pricing
Prices are specified in each proposal and are in Canadian Dollars (CAD) unless otherwise stated.
4.2 Payment Structure
Standard payment terms:
50% deposit required before work begins
50% final payment due upon project completion and client approval
Alternative payment schedules may be agreed in writing
4.3 Payment Methods
We accept:
E-transfer (preferred for Canadian clients)
Credit card via Stripe
Bank transfer for projects over $2,000
4.4 Late Payment
Invoices are due upon receipt unless otherwise specified
Late payments may incur a 2% monthly interest charge
Work may be paused if payment is 30+ days overdue
We reserve the right to disable delivered systems until payment is received
4.5 Additional Costs
Unless specified in the proposal, the following are billed separately:
Third-party service fees (API costs, hosting, software licenses)
Additional revisions beyond included rounds
Out-of-scope work requests
Ongoing maintenance and support (post-warranty period)
5. REFUND POLICY
5.1 Deposit (50% Initial Payment)
Refundable:
Within 48 hours of payment if no work has started
If we determine we cannot deliver the agreed solution
If we fail to start work within 14 days without agreed extension
Non-Refundable:
After work has commenced (design, development, research, configuration)
If you change requirements after project initiation
If you become unresponsive for 30+ days
Partial Refund: If project is cancelled mid-stream, we may offer prorated refund based on work completed, at our discretion.
5.2 Final Payment (50% Balance)
Refundable:
If delivered solution does not meet specifications from original proposal
If solution has critical functionality issues unresolvable within 30 days
If we fail to deliver within 90 days of agreed timeline (excluding client-caused delays)
Non-Refundable:
Once you approve the delivered work
If you request changes to requirements after delivery
For ongoing maintenance, support, or hosted services
5.3 Refund Process
Refund requests must be submitted in writing to info@webridgeai.com. We will respond within 5 business days and process approved refunds within 14 business days.
6. REVISIONS AND CHANGES
6.1 Included Revisions
Each project includes a specified number of revision rounds (typically 2 rounds) at no additional cost, provided revisions align with the original scope.
6.2 Additional Revisions
Revisions beyond included rounds are billed at $100-$150 per hour depending on complexity.
6.3 Scope Changes
Changes to project scope require:
Written request from you
Written quote from us
Your written approval of additional cost and timeline
Additional payment before proceeding
7. INTELLECTUAL PROPERTY AND OWNERSHIP
7.1 Client Ownership (Default)
Upon receipt of final payment, you own:
All custom code and systems developed specifically for your project
All deliverables outlined in the project proposal
Rights to use, modify, and distribute the delivered work
7.2 WebridgeAI Retention
We retain ownership of:
Pre-existing code libraries, frameworks, and tools
Methodologies, processes, and architecture patterns
Knowledge and experience gained
The right to display the project in our portfolio (with your permission)
7.3 Third-Party Components
Some deliverables may include third-party software, APIs, or services. These remain subject to their respective licenses and terms.
7.4 Custom Agreements
Intellectual property terms may vary based on individual project agreements. Any deviations from this standard will be explicitly documented in your proposal.
8. WARRANTIES AND DISCLAIMERS
8.1 Our Warranty
We warrant that:
Services will be performed with reasonable care and skill
Delivered systems will substantially conform to agreed specifications
We have the right to provide the services
Warranty Period: We provide ongoing support and bug fixes for delivered systems at no additional charge.
8.2 Limitations
WE DO NOT WARRANT THAT:
Services will be uninterrupted or error-free
Systems will achieve specific business outcomes (revenue, leads, etc.)
Third-party services will remain available or functional
Systems will be compatible with future technology changes
8.3 Best Effort Hosting
For hosted AI systems (voice agents, chatbots), we provide "best effort" uptime. While we strive for maximum availability, we do not guarantee specific uptime percentages.
8.4 Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9. LIMITATION OF LIABILITY
9.1 Maximum Liability
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU PAID FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM.
9.2 Excluded Damages
WE SHALL NOT BE LIABLE FOR:
Indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, data, or business opportunities
Costs of replacement services
Damages caused by third-party services or your misuse of systems
9.3 Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, internet outages, or third-party service failures.
10. CONFIDENTIALITY
10.1 Mutual Confidentiality
Both parties agree to keep confidential:
Business operations and strategies
Proprietary information and trade secrets
Financial information
Client/customer data
10.2 Exceptions
Confidentiality obligations do not apply to information that:
Is publicly available
Was known prior to disclosure
Is independently developed
Must be disclosed by law
10.3 Data Privacy
We handle your information in accordance with our Privacy Policy. We do NOT use client data to train AI models. All project data remains confidential and isolated.
11. TERMINATION
11.1 Termination by Client
You may terminate services by providing written notice. Financial obligations:
Deposit is non-refundable if work has started
You must pay for work completed to date
Partial deliverables (if any) will be provided
11.2 Termination by WebridgeAI
We may terminate services if:
You fail to pay invoices within 30 days
You become unresponsive for 30+ days
You violate these Terms or our Acceptable Use Policy
Continuing the relationship is no longer feasible
11.3 Effect of Termination
Upon termination:
All unpaid invoices become immediately due
We will cease work and provide work-in-progress deliverables
Both parties' confidentiality obligations continue
IP ownership transfers only for completed, paid work
12. INDEMNIFICATION
You agree to indemnify and hold harmless WebridgeAI, its officers, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use or misuse of our services
Your violation of these Terms
Your violation of third-party rights
Content or data you provide to us
Your business operations utilizing our systems
13. DISPUTE RESOLUTION
13.1 Informal Resolution
Before initiating legal action, both parties agree to attempt good-faith negotiation to resolve disputes.
13.2 Mediation
If negotiation fails, disputes will be submitted to mediation before an agreed mediator in Calgary, Alberta.
13.3 Governing Law and Jurisdiction
These Terms are governed by the laws of Alberta and Canada. Any legal actions must be brought in the courts of Alberta.
13.4 Arbitration
If required, disputes will be resolved through binding arbitration under the Arbitration Act (Alberta).
14. GENERAL PROVISIONS
14.1 Entire Agreement
These Terms, together with any signed proposals or agreements, constitute the entire agreement between you and WebridgeAI regarding our services.
14.2 Amendments
We may update these Terms periodically. Material changes will be communicated via email. Continued use of services after changes constitutes acceptance.
14.3 Severability
If any provision is found unenforceable, the remaining provisions remain in full effect.
14.4 No Waiver
Failure to enforce any provision does not waive our right to enforce it later.
14.5 Assignment
You may not assign your rights or obligations without our written consent. We may assign to affiliates or in connection with a business transfer.
14.6 Independent Contractors
WebridgeAI is an independent contractor, not an employee, partner, or agent of yours.
14.7 Force Majeure
Neither party is liable for delays caused by circumstances beyond reasonable control.
15. ACCEPTABLE USE
Your use of our services must comply with our Acceptable Use Policy (see separate document). Prohibited uses include but are not limited to:
Illegal activities
Harassment or abusive behavior
Spamming or phishing
Attempts to breach security
Violation of third-party rights
Violation may result in immediate termination without refund.
16. CONTACT INFORMATION
For questions regarding these Terms:
Email: info@webridgeai.com
Phone: (587) 226-4046
Website: webridgeai.com
17. ACKNOWLEDGMENT
BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
If you do not agree to these Terms, you must immediately cease using our website and services.
WebridgeYYC Inc. (Operating as WebridgeAI)
Last Updated: February 24, 2026